American Communications Centers

American Communication Centers are 24 x 7 emergency answering services and customer call center operations trained to deliver a great first impression when you are not able to take the phone call. Exceptional customer service is a core competency of every successful business and it starts when the phone is answered. Our professional telephone answering and communication skills will differentiate you from your competition. Appointment scheduling-management is a task that should not be taken lightly or left to any untrained secretarial services. Business disaster recovery needs an offsite call center that can quickly rise to the occasion and offer your clients’ business continuity until your business is fully operational. Choose American Communication Centers today as your Telephone Answering Services partner.

A virtual assistant for your business can answer your phones with a warm friendly voice every time your clients and prospects call you. Your client does not know your receptionist is our virtual agent as they engage your caller. Our inbound call center technologies can seamlessly transfer a call to the correct team member’s cell phone or perhaps take a message and send you a SMS text or a note to the instant messaging center of your choice. Studies indicate that direct connections with live virtual receptionists positively impact the overall customer experience which ultimately increases revenues and customer satisfaction. Our Virtual office receptionists are highly trained US citizens located in the United States in remote offices. More than an answering service, a virtual office assistant is available for email management, internet contact management, appointment scheduling and even a virtual help desk fielding the more frequently asked questions for your business.

Are you and your team spending more time working on the mundane tasks of order entry, order processing, packing and shipping your products rather than customer development, lead generation and generally working on growing your business? By removing you from the complex details of providing fast, reliable product fulfillment services, our order management team allows you to focus your attention on running your business more effectively. ACC’s talented contact center agents will help process orders, capture accurate information required in the order taking process and manage your phone or internet orders through distribution and even confirming delivery through advanced tracking system.